Hospitality is about people welcoming other people into their homes or other places where they work or spend their time. ... The word hospitality comes from the Latin hospes, which came from the word hostis, which originally meant "to have power." Hospitality is all about the art of entertaining or receiving guests.
Hospitality is defined* as: Cordial and generous reception of or disposition toward guests, or. An instance of cordial and generous treatment of guests, or. The act or practice of one who is hospitable; reception and entertainment of strangers or guests without reward, or with kind and generous liberality, or
Excellent customer service is vitally important in all businesses. ... Every business needs to keep customers and clients happy, but in the hospitality industry it's so vitally important to keep guests engaged in order for the business to grow and prosper
